Our return and exchange policy
All sales are final and we do not have a refund policy. However customers are important to us and we take pride in crafting the finest and exquisite accessories. For some reasons if you are not happy with your purchase, please contact us and we will try our best to rectify it.
We will offer refund or exchange if the items are damaged due to our crafting fault. There will be no refund or exchange for all custom-made orders.
The returns should be carefully packaged and made within 14 days after receiving the item. The initial and return shipping cost shall be borne by the buyer.
Colour of each item may vary on each display screen. Please confirm the colour is right before purchase.
Kindly note that there may be slight fraying of some flowers due to the nature of the fabric used and slight variations due to the individually handcrafted nature of the accessories.